One On One with Emily George

Welcome to a two-part episode with a One-on-One conversation with one of Franchising’s favorites, Emily George!

Emily has just joined Thunderly as Vice President of Client Services, leading a new division and helping the best brands in Franchising grow.

In Part One, we’ll discuss:

• Why do people from the hospitality industry make fantastic customer service pros?

• Why does everything go wrong sometimes for just one customer while everyone else has a great experience every time?

• Why does the Franchising Community rely so heavily on trusted relationships?

Check out Part Two on the Thunderly Franchise Freaks podcast available right now on all podcast platforms.

Thanks to our sponsors: Pilot, AnswerConnect, and Northeast Color.